Privacy Policy

We collect information necessary to provide AC repair and service booking, manage your account, communicate with you, and improve our platform.

Your mobile number is used for account login via OTP, booking confirmations, technician updates, support calls, and service-related SMS or WhatsApp messages.

Your name helps us identify your booking, personalize communication, and maintain your service history in your customer dashboard.

When you book a service, we collect details such as service type, AC brand and type, preferred date and time, service notes, booking status, and technician assignment information.

We collect your service address so our technician can visit the correct location. If Google Maps or location features are added in the future, location data will be used only to improve address accuracy and routing with your consent.

We may collect technical information such as browser type, device information, pages visited, and interaction events to maintain platform security, troubleshoot issues, and improve user experience.

We use cookies and similar technologies for authentication, session management, and preferences. Please see our Cookie Policy for more details.

If you enable push notifications, we store Firebase Cloud Messaging (FCM) device tokens to send booking updates, status changes, and service alerts to your browser or device.

You can disable notifications at any time through your browser or device settings.

When you log in, we use secure session cookies to keep you signed in to your customer account or admin dashboard. Password and OTP data are handled using industry-standard security practices.

Your account, booking, and notification data are stored in secure databases and application systems used to operate the Arti Air Con platform.

We retain information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and maintain booking history.

We use access controls, encrypted connections (HTTPS), secure authentication, rate limiting, and administrative safeguards to protect personal information.

Only authorized staff and systems required to deliver services may access customer data.

We may use trusted third-party providers to operate our platform, including:

• Firebase – push notifications and messaging infrastructure
• Google Maps – location and address services if added later
• Analytics providers – future website usage analytics, if enabled
• Hosting and infrastructure providers – secure application delivery

You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing a request.

For privacy-related questions, contact:

Email: info@artiair.com

Phone: +91 9264173334

Address: Aaya nagar, sunday-market road, H block, phase-6, Bandh road-Market, Delhi